Return & Refund Policy – PCI Mart
At PCI Mart, customer satisfaction and product quality are our top priorities. Please read our Return & Refund Policy carefully before placing an order.
Return Policy
- Returns are accepted only for damaged, defective, or incorrect products.
- Customers must report the issue within 24 hours of receiving the order.
- Proper proof such as photos or videos of the product/package may be required for verification.
- Opened, used, or partially consumed food products cannot be returned due to hygiene and safety reasons.
Refund Policy
- Once the issue is verified by PCI Mart, eligible refunds will be processed.
- Refunds may be provided through the original payment method or any mutually agreed method.
- Refund processing time may vary depending on payment provider or bank policies.
Replacement Policy
- Eligible products may be replaced based on product availability.
- If the same product is unavailable, an alternative product or refund may be offered.
Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
- Change of mind after purchase
- Delay caused by courier or delivery partners
- Incorrect address or contact details provided by the customer
- Opened or used food products
Contact Us
For return or refund requests, contact:
📞 9491874142 / 9505114205
📧 venkateshhpragnika@gmail.com